Privacy Policy

Information You Provide to Us

We collect and process information you give us directly. That includes the details you enter when you complete the contact or estimate form on this Website, when you call or text us, when you email us, and when you request a quote, book an appointment or otherwise communicate with us about work at your property. The information we collect may include your name, email address, mobile or landline phone number, service address, and any other details you choose to give us about the work you need done.

We do not take payment through this Website. There is no online checkout, and we do not collect or store card numbers or bank details through this Website.

Information We Collect Automatically

Log files. Our hosting provider records standard server request information when you visit, including your IP address, browser type, access times, the pages you view and the page you came from.

Cookies and tracking technologies. This website does not load analytics, advertising, or social media tracking scripts, and we do not use cookies for advertising or to track you across other websites. Our hosting provider, Cloudflare, records standard server request logs, including IP address, browser type, access times, and the page you came from, as part of delivering and securing the website.

Content loaded from Google. Every page of this Website loads its typefaces from Google Fonts, and our service area pages embed a Google Maps map. Because your browser fetches those files and that map directly from Google, Google receives your IP address and browser information when a page loads, and the Maps embed may set Google cookies in your browser. Google's handling of that data is governed by its own privacy policy at policies.google.com/privacy.

How We Store Your Information

When you submit the form on this Website, the submission is delivered to us by email through Resend, our transactional email provider. This Website is hosted and delivered by Cloudflare. Contact details and the record of your service request are then held in GoHighLevel, the customer relationship management and text messaging platform we use to follow up with customers. Each of those providers processes the information only to provide its service to us, under its own privacy policy and security practices.

Use of Information

We may use information about you to:

• Respond to your enquiry, prepare an estimate, and schedule and carry out the work you have asked for;
• Confirm appointments, give you arrival and dispatch updates, and follow up on a quote or a completed job;
• Send you service-related notices, including changes to a booking or to this policy;
• Provide customer support and answer questions about work we have done;
• Send you text messages about your service request where you have opted in (see SMS / Text Messaging below);
• Keep records required for warranty, permitting, insurance, tax and other legal obligations;
• Maintain and improve this Website and the Services; and
• Detect, investigate and prevent fraud and other unlawful activity, and protect our rights and property and those of others.

Sharing of Information

We do not sell, rent or trade your personal information. We may share your personal information only as described here:

• With the service providers who operate the tools we run the business on — Resend for delivering form submissions by email, Cloudflare for hosting and delivering this Website, and GoHighLevel for customer records and text messaging — and only to the extent each needs in order to provide that service to us;
• With subcontractors and suppliers we engage in support of the work you have requested, such as a licensed tradesperson assisting on your job or a supplier delivering a part, and only with the details needed to complete that work;
• In response to a request for information where we believe disclosure is permitted by, in accordance with, or required by any applicable law, regulation or legal process, such as a subpoena or court order;
• Where necessary to enforce our rights under this Privacy Policy or any agreement we enter into with you, or to protect the rights, property and safety of Honeybee Home Services or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
• With your consent or at your direction.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also use aggregated or de-identified information that cannot reasonably be used to identify you.

SMS / Text Messaging

Honeybee Home Services collects mobile phone numbers when you submit a form on this website, call us, or contact us directly. If you provide your number and check the SMS consent box on our contact form, you consent to receive text messages from us about your service request, including appointment confirmations and reminders, scheduling and dispatch updates, quote and estimate follow-ups, and replies to your inquiry.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. You will receive one confirmation message and no further messages. Reply HELP for help, or contact us at [email protected] or 417-428-5569.

Consent to receive text messages is not a condition of purchase of any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

External Links

This Website may contain links to external sites, including our social media profiles and the map embedded on our service area pages. Those sites have their own privacy policies, and we do not accept responsibility or liability for them. Please check those policies before you submit any personal information to them.

Security

We take reasonable physical, technical and organizational steps to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Transmission of information over the internet is never completely secure, however, and although we do our best to protect your information we cannot guarantee the security of anything you send us.

We retain your information for as long as it is necessary and relevant to our legitimate business interests, our agreement with you, and our legal obligations — including records we must keep for warranty, permitting, insurance, tax and reporting purposes. Where you ask us to stop contacting you, we keep a record of that request for the sole purpose of continuing to respect it.

Your Choices

Your contact information

You may ask us to access, update, correct or delete the personal information you have given us by emailing [email protected] or calling 417-428-5569. We may need to retain certain information to comply with our legal obligations or for legitimate business purposes, such as resolving a dispute or honouring a warranty.

Text messages

You can stop our text messages at any time by replying STOP to any message from us. You will receive one confirmation message and no further messages. You can also ask us to stop by email or by phone using the details above. Opting out of text messages does not cancel any work you have scheduled with us — we will simply reach you another way.

Cookies

Most browsers accept cookies by default and you can usually set yours to remove or reject them. We do not use cookies for advertising or cross-site tracking on this Website; the Google Maps embed described above may set its own cookies when a page containing it loads.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us at [email protected] and we will delete it.

Governing Law

This Privacy Policy and any dispute arising out of it are governed by the laws of the State of Missouri, without reference to its choice of law principles. Any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Camden County, Missouri.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: